Lady Gaga

Privacy Policy

Effective Date: April 1, 2024 | Version: 3.1 Global | Last Updated March 20, 2024

Universal Music Group is the world leader in music-based entertainment. We are the home for music’s greatest artists, innovators, and entrepreneurs. As digital technology refashions the world, our unmatched commitment to lead by developing new services, platforms, and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish.

As part of this mission, Universal Music Group operates websites, applications, stores, and other services (which we refer to in this privacy policy as "Apps") to help our artists stay connected with fans in new and exciting ways.

This privacy policy describes Universal Music Group's data practices, including the collection, use, and sharing of data through Apps that link to this privacy policy, along with the choices and rights you have to control those data practices.

Who we are?

Apps that link to this privacy policy are operated by Universal Music Investments, Inc., located at 2220 Colorado Ave, Santa Monica, CA 90404. As used in this policy, "UMG," "we," and "our" refers to this entity, who acts as a data controller and is responsible for the processing of personal data by the Apps under applicable privacy and data protection laws.


Other entities in the Universal Music Group family of companies may receive or process data in connection with the operation of the Apps, including UMG Commercial Services, Inc., UMG Recordings, Inc., and UMG Recordings Services, Inc., each of which is also located at 2220 Colorado Ave, Santa Monica, CA 90404. Where applicable, each of these entities separately makes the disclosures in this privacy policy.


Apps may be operated on behalf of artists and/or partners who may process personal data in connection with the Apps. In such cases we will disclose the relevant third parties on the Apps and/or at the point of data collection.

Contact us

Questions or comments about this privacy policy, our data practices, or requests regarding your privacy rights may be submitted through our Privacy Request Form by clicking here. We are only able to respond to requests related to our data practices through this form.


ALL NON-PRIVACY QUESTIONS: Please see this FAQ regarding how to contact UMG with questions or requests not related to our privacy practices or your privacy rights.


You may also contact UMG’s Data Protection Officer, by writing to Universal Music Group (ATTN: “Data Protection Officer”), 2220 Colorado Ave, Santa Monica, CA 90404 USA.

Information we collect

In our operation of the Apps, we collect the following categories of data:

Category of informationWhat may be collectedHow it is collected, where applicable

Information you choose to provide via the App or through other interactions with UMG, such as e-mail, social media, SMS, telephone, or other methods

  1. your name

  2. country of residence,

  3. e-mail address,

  4. phone number,

  5. login information, including certain social media profile information if you login with a social media account,

  6. gender,

  7. age or date of birth,

  8. payment card information,

  9. billing and/or shipping address,

  10. clothing sizes or similar physical descriptions,

  11. personal description,

  12. photographs, videos, or images,

  13. comments.

  1. Forms you fill out on our App, including subscribing to direct marketing, creating an account, searches, uploading documents or media, or linking a social media account;

  2. Correspondence with us (e-mails, phone transcripts or otherwise);

  3. Purchases or orders placed on the App;

  4. Participation in forums, chats, or other social media functions on the App;

  5. Reporting a problem on the App or requesting support.

Information collected through your use of an App

  1. IP address and network information,

  2. location (based on IP lookup),

  3. user agent string including browser and OS version,

  4. language and time zone,

  5. identifiers set by cookies or similar tracking information (see cookies disclosure below),

  6. unique device identifiers and hardware version,

  7. page response times,

  8. download or content errors,

  9. page interaction information (such as scrolling, clicks, and mouse-overs, length of visit, pages viewed),

  10. methods used to browse away from the page.

How your information may be used

We may use information we collect to:

  • Respond requests and/or queries, including customer support queries,

  • Fulfill orders, process payments, and provide order-related updates,

  • Send requested marketing communications via email, SMS, or direct messages,
    Advertise our products or the products of third parties that we believe may be of interest,

  • Create segments of users with similar features for ad targeting or seeding lookalike audiences,

  • Operate, measure, and audit online advertisements,
    Build user profiles to assist us in understanding your interests, create marketing or advertising segments, and predict likely sales, marketing, or advertising outcomes,

  • Train AI or machine learning models that analyze or predict sales, marketing, or advertising outcomes,

  • Personalize and improve our Apps, products, and services,

  • Administer promotions, contests, or sweepstakes,
    Operate and administer our Apps, including troubleshooting, data analysis,testing, research, statistics, and other internal operations,

  • Manage your access to our Apps, including notifying you of changes to the Apps,
    Analyze usage of our Apps,

  • Secure our Apps and prevent fraud or other illegal activities,

  • Resolve disputes and/or enforce our agreements,

  • Comply with legal and regulatory obligations.